Frequently Asked Questions

A: If you have forgotten the combination and cannot open your suitcase, follow the unlocking tutorial for your suitcase model below.

A: The combination may shift slightly during use. Try nearby number combinations or follow the unlocking procedure.

A: You can bring your suitcase to our store at 1 Chok Chai 4, Soi 28.

Alternatively, you can send it to us by post. The customer is responsible for round-trip shipping costs.

A: The inch measurement is our size classification; it is not the suitcase's exact width or height. Actual dimensions are shown in centimeters as depth × width × height.

A: Our suitcase sizes follow the size chart for each model and do not refer directly to width or height. Dimensions vary by brand and also depend on the suitcase's shape.

A: At Tpartner, durability is our top priority. We have been serving customers for more than six years and pay close attention to every stage of production. Our suitcases also feature distinctive, modern designs made for a wide range of travel needs.

A: The factory-set combination is 000. If you have just received the suitcase and have not changed the code, set it to 000 and try opening it again.

A: The zipper inside the suitcase is a service zipper used during repairs. Some models do not include a zipper pull, depending on the factory and production batch. This zipper is not intended for normal use.

A: We offer three types of suitcases:

✅ Zipper-frame: Lightweight, easy to use, and opens and closes with a zipper around the case.

✅ Aluminum-frame: Stronger than zipper-frame models, durable, water-resistant, and designed for long-term use.

✅ Full aluminum: The strongest and most durable option. It is heavier than other types but supports more weight, resists impact, and is difficult to crack.

A: We recommend using a PVC cover while traveling to protect your suitcase from scratches and stains.

A: Cover the suitcase to prevent dust buildup and store it in a well-ventilated area away from direct sunlight. Do not stack suitcases or place several tightly against one another. Heat can cause the materials to stick together, resulting in discoloration or damage.

A: For dirt, stains, or adhesive residue from stickers, apply a small amount of Stay Clean cleaner to a cloth and wipe the area gently.

A: We ship orders Monday through Saturday, with a daily cut-off time of 2:00 PM.

If your order and payment are completed before the cut-off time, we will ship it the same day. Delivery usually takes 1–2 days, depending on the carrier.

A: Orders are delivered by a private courier.

Repair time is approximately 30–60 minutes or 7–14 days.

(Depending on the damaged component.)

Repair time is approximately 25–30 days.

(Drop-off repair service.)

Under warranty: Wheels, locks, handles, and telescopic handles are provided at no charge, with free shipping.

Out of warranty: Parts are charged separately, plus a THB 60 shipping fee.

(If the damaged component can be repaired by the customer, we can provide repair instructions.)

** International travel suitcase models include a full 3-year warranty. **

Replacement wheels, telescopic handles, carry handles, and locks are provided at no charge, with free shipping.

1. After receiving your order, please inspect the product before opening or unpacking it.

2. Take photos of any damage and send them, together with your order number, to our store inbox to report and confirm the claim.

Products can be exchanged within 7 days from the date of receipt. The product must be in its original, unused condition.

**Exchanges cannot be accepted after the specified period under any circumstances.**

TPARTNER has 43 stores across Thailand.

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